Cumming, Georgia, the seat of Forsyth County, lies about forty miles north of downtown Atlanta along Georgia 400, with Lake Lanier spreading out to the east. In two decades the county has filled with new subdivisions, swim-and-tennis communities and large homes on wooded lots, while lake houses line the coves and the city center around the Cumming Fairgrounds keeps its small-town feel. Many of these homes are young, with modern appliances full of electronics; others are lake cabins that sit empty part of the year. 911 Appliance Services covers Cumming through its Atlanta dispatch line, so a dispatcher answers, works out what is likely wrong and sets up the technician's visit.
Call (770) 407-8854 day or night, or send the form on this page with your ZIP code. In Cumming, the dispatcher can book a same- or next-day visit.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (770) 407-8854
French-door, side-by-side and built-in refrigerators with cooling, leak or control faults.
Read more →A live answer. The Atlanta line is staffed around the clock. Tell the dispatcher the appliance, the brand, the model if you can find it and what is going wrong.
Questions that narrow it down. A few targeted questions about sounds, temperatures, codes and timing usually point to a likely cause. You also hear what is safe to check and how to protect the food.
An arrival window. You get a clear window. For lake properties and gated communities, tell us about the drive, the gate or the dock road so the technician arrives prepared.
Diagnosis and repair. The technician tests the parts the symptoms point to, explains the fault and repairs it once you approve, with genuine or OEM-approved parts. Our warranty on the job covers parts and labor for up to 6 months.
New homes, new electronics. Most Forsyth County subdivisions were built after 2000. Their refrigerators have electronic controls and multiple sensors, ovens have touch panels, and many cooktops are induction. These appliances fail in different ways than older models, often at a sensor, a board or a cooling fan.
Finished basements. Sloped lots give many homes a basement with a bar or second kitchen: a beverage center, an undercounter refrigerator, sometimes an ice machine.
Lake houses. Cabins and lake homes around Lake Lanier may sit empty between weekends or seasons. A freezer that fails or a water line that drips while no one is there can turn a small fault into a bigger problem.
Garages that get hot. Three-car garages often hold a second refrigerator or freezer, and summer heat makes them work far harder.
North Georgia storms. Thunderstorms and the odd winter ice storm knock out power, and the restart is hard on compressor start relays and electronic boards.
If your home on Lake Lanier stays empty for days or weeks, a few steps protect the appliances. Close the water supply to the refrigerator and any ice machine before you leave and switch the ice maker off. Decide whether to keep the refrigerator running with a few items or to empty and unplug it with the doors propped open. A thermometer that records the highest temperature tells you whether the freezer warmed up while you were away. If you arrive to a warm freezer or water on the floor, keep the doors closed, shut off the water and call the dispatcher; tell us when the property was last occupied, which helps narrow down the cause.
Newer appliances in Cumming kitchens often report faults with codes. A code points the technician in the right direction, but it rarely names the failed part by itself: a defrost code may mean a heater, a sensor or the board, and an oven error may come from a sensor, a door lock or a relay. The technician reads the code, tests the related components with a meter and replaces only what has actually failed. Resets sometimes clear a code for a while, but they seldom fix the underlying cause.
We repair Samsung, LG, GE, Café, Whirlpool, KitchenAid, Frigidaire, Bosch, Electrolux and Maytag, together with Sub-Zero, Wolf, Thermador, Viking, Monogram, Miele and outdoor units from brands such as U-Line and Scotsman. 911 Appliance Services is independent; the names describe the appliances we repair and do not suggest any relationship with their makers.
Most appliances with one failed part are worth repairing, and newer models in particular usually have years of life left after the right fix. A basic appliance with a failed compressor or several faults at once may be better replaced. The technician lays out what was found, and the choice is yours.
We serve homes across Cumming and Forsyth County: the city center and fairgrounds area, the neighborhoods along Georgia 400, Peachtree Parkway, Bethelview Road, Buford Highway, Highway 20 and Highway 9, the subdivisions toward Vickery and Polo Fields, and lake homes along the Lanier shoreline. Nearby, we also cover Alpharetta, Suwanee, Buford, Johns Creek and the rest of our Atlanta service area. The Atlanta page lists the full area; Florida homes start at the main page.
Call (770) 407-8854 at any hour, or send the form with your ZIP code, and a dispatcher will arrange the visit. Office: 1201 Peachtree St NE, Suite 2000, Atlanta, GA 30361.
Before anyone drives out.
In Cumming.
On parts and labor.
With EPA 608 certification for refrigerant jobs.
In a company one family owns and runs.
Yes. Enter your ZIP code in the form, or tell the dispatcher at (770) 407-8854 where the house is.
In Cumming, the dispatcher can book a same- or next-day visit; morning calls have the most open times.
Not necessarily. Codes point to a system, not always to a part. The technician tests the related components first.
Keep it closed, shut off the water if there is a leak, and call. We find out whether it was an outage, a defrost fault or a failing part.
Yes, along with undercounter refrigerators and wine coolers.
The parts we install and our labor, for up to 6 months after the visit.
Yes. A dispatcher answers the Atlanta line 24/7 and books the earliest open time.
No. We are an independent, family-owned repair company, unrelated to public safety despite our name. If anyone's life is at risk, dial 911.