Kennesaw, Georgia, in north Cobb County about twenty-five miles northwest of downtown Atlanta, mixes a historic railroad downtown, the battlefield park on Kennesaw Mountain, one of the state's largest universities and miles of family subdivisions toward Acworth and Marietta. Big Shanty Festival weekends fill Main Street, Swift-Cantrell Park fills with families, and every August thousands of students move into rental houses and apartments around Chastain Road. With that many kitchens, something breaks every day. 911 Appliance Services serves Kennesaw through its Atlanta dispatch line, so whenever you call, a dispatcher answers, helps pin down the problem and sets the technician's visit.
Dial (770) 407-8854 whenever the trouble starts, or use the form on this page with your ZIP code. In Kennesaw, the dispatcher can book a same- or next-day visit.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (770) 407-8854
Someone answers. The Atlanta line is staffed day and night. Tell the dispatcher the appliance, its brand and model and what it is doing.
We find the likely cause. A short set of questions usually narrows it down. You hear what is safe to check and how to protect the food or stop a leak.
A clear window. You get an arrival time to plan around. If you are calling for a rental or for a student's apartment, tell us who will be there to open the door.
Test, explain, repair. The technician tests the parts the symptoms point to, explains the fault and repairs it with your approval, using genuine or OEM-approved parts. That repair, parts and labor both, stays covered by our warranty for up to 6 months.
Student rentals near the university. Shared houses and apartments put heavy use on one refrigerator and one range. Overloaded shelves block vents, doors get left ajar and burners see spills. Parents often call on behalf of a student; the dispatcher can book the visit and keep you informed.
Family subdivisions. Neighborhoods built from the late 1980s through the 2000s off Cobb Parkway, Jiles Road, Bells Ferry Road and Stilesboro Road are on their second or third set of appliances, with fans, defrost parts, igniters and elements wearing out.
Basements and garages. Sloped lots mean basements, and families often keep a second refrigerator, a chest freezer or a beverage cooler downstairs or in the garage.
Historic downtown. Older houses near Main Street may have original wiring and plumbing behind updated kitchens.
Storm season. Summer thunderstorms bring outages, and the restart afterward is a common moment for start relays and electronic controls to fail.
The caller does not have to be at the address: a parent several states away, an owner with a few rentals near campus, or a property manager can arrange the visit. That works fine. Give the dispatcher the address, the appliance and the name and phone number of the person who will let the technician in. After the visit, the technician's findings can be shared with you by phone: what failed, what was replaced and whether the appliance is likely to need more work soon. For shared houses, a short note on the refrigerator about not blocking vents and closing the door fully prevents a lot of repeat trouble. In houses where several roommates share one kitchen, it also helps to agree on who reports a problem, so the dispatcher gets one clear description of the symptoms and one contact for the visit rather than several calls about the same refrigerator.
A common Kennesaw problem: the oven runs its self-clean cycle and then will not turn on. The cycle reaches very high temperatures, and a thermal fuse, a door lock, a sensor or the control can fail under the heat. If it happens, switch the oven off at the breaker for a few minutes, try again, and if it is still dead, call. To reduce the risk, wipe up spills before running self-clean and use the cycle only occasionally.
We repair Whirlpool, GE, Frigidaire, Samsung, LG, Kenmore, Maytag, KitchenAid, Amana, Hotpoint, Bosch, Electrolux and Haier, plus Sub-Zero, Wolf, Viking and Thermador. 911 Appliance Services is an independent company, and we name these brands only to show what we work on.
When one part has failed, repair is usually the better choice for a refrigerator, oven or range. An old rental appliance with a failed compressor or several faults at once may be better replaced, and the technician tells the owner so. You decide after hearing the facts.
We serve homes across Kennesaw: historic downtown and Main Street, the neighborhoods around the university and Chastain Road, Frey Road, Barrett Parkway, Cobb Parkway, Jiles Road, Bells Ferry Road, Stilesboro Road and Wade Green Road, and the subdivisions near Kennesaw Mountain and Swift-Cantrell Park. Nearby, we also cover Acworth, Marietta, Woodstock, Powder Springs and the rest of our Atlanta service area. The Atlanta page shows the full area; Florida homes are covered from the main page.
Call (770) 407-8854 any hour, or send the form with your ZIP code, and a dispatcher will book the visit. Office: 1201 Peachtree St NE, Suite 2000, Atlanta, GA 30361.
Before the visit.
In Kennesaw.
When you call from elsewhere.
Parts and labor.
With EPA 608 certification, in a family-owned company with 15+ years of experience.
Yes. Give the dispatcher the address and the contact who will be there, and we share the findings with you afterward.
In Kennesaw, the dispatcher can book a same- or next-day visit, with the most open slots for morning calls.
Usually. A blown thermal fuse, a door lock or a heat-damaged part is the common cause, and each can be replaced.
Possibly not. Overloaded shelves and a door that does not close fully are common causes. The technician checks airflow and the gasket, then the fans and defrost parts.
Yes, along with the rest of Kennesaw and nearby north Cobb.
Up to 6 months for the parts we install and our labor.
Yes. The Atlanta dispatch line answers 24/7, and the dispatcher books the earliest open time.
No. 911 Appliance Services is an independent, family-owned repair company, unconnected to public safety. When someone's life is at risk, dial 911.