Stonecrest, Georgia, is one of the youngest cities in metro Atlanta, incorporated in 2017 in southeast DeKalb County about twenty miles east of downtown. The city grew up around the Mall at Stonecrest and the I-20 interchange at Turner Hill Road, and it shares the granite landscape of the Arabia Mountain National Heritage Area with neighboring Lithonia. Most of its neighborhoods are recent: two-story homes and townhomes built from the late 1990s through the 2010s, with open kitchens, stainless steel appliance packages and, in the newest houses, Wi-Fi connected refrigerators and ranges. Those appliances are now leaving their warranty years. 911 Appliance Services covers Stonecrest through its Atlanta dispatch line: a dispatcher takes your call, helps figure out what went wrong and schedules a technician.
Call (770) 407-8854 whenever trouble starts, or submit the form on this page with your ZIP code. In Stonecrest, the dispatcher can book a same- or next-day visit.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (770) 407-8854
French-door, side-by-side and smart refrigerators with cooling, leak or display faults.
Read more →dual ice makers, door dispensers and in-freezer ice trays that stop working.
Read more →built-in wine fridges and beverage centers in kitchens and media rooms.
Read more →Someone answers right away. The Atlanta line is staffed every hour of the day and night. Tell the dispatcher which appliance it is, the brand, the model and what the display or the appliance is doing.
Codes and symptoms sorted out. Many newer appliances show error codes or send alerts to an app. Read them out or take a screenshot; together with the symptoms they help point to the cause.
A firm arrival window. You get a time frame to plan around, whether you work from home or commute on I-20.
Testing and repair. The technician tests the suspected parts, explains the fault in plain words and repairs it with your approval. Parts are genuine or OEM-approved, and the repair, parts and labor, is under our warranty for up to 6 months.
Builder appliance packages. Many homes came with matching refrigerators, ranges, microwaves and dishwashers chosen by the builder. After ten to fifteen years, fans, defrost heaters, ice makers, igniters and control boards in these packages start to wear out.
Smart and connected models. Newer houses often have refrigerators and ranges with touch panels, Wi-Fi and app control. They add capability, and also electronic parts that can fail after a power surge.
Townhomes and apartments near the mall. Communities around Turner Hill Road and Mall Parkway pack kitchens closely, with refrigerators set into tight cabinet openings.
Garages and media rooms. Two-car garages hold second refrigerators and freezers, and finished lower levels often have beverage centers or wine coolers.
Thunderstorms and surges. Summer storms and the surges that follow are hard on control boards, inverter compressors and induction electronics.
When a newer refrigerator or range shows a code, or the app sends an alert, write it down or take a screenshot before you reset anything. Many codes clear after a power reset, and the information disappears with them. Some codes point to a simple issue, such as a door left ajar or a filter that needs replacing; others mean a fan, sensor or board has failed. The dispatcher can tell you which codes are safe to clear and which mean it is time for a visit. On the visit, the technician reads the appliance's diagnostic mode, tests the reported part and confirms the fault before replacing it, since the code alone does not always name the real cause.
Matching appliances installed as one set tend to age together, so it is common for a refrigerator and a range in the same kitchen to need attention within a year or two of each other. That does not mean everything must be replaced. In most cases one part has worn out and the rest of the appliance is in good condition. Keep the model and serial numbers of every appliance in one place, such as a note on your phone. When something fails, the technician can identify the right part quickly, and you can see at a glance how old each appliance is when you think about the future.
We repair Samsung, LG, GE, Whirlpool, Frigidaire, KitchenAid, Maytag, Bosch, Electrolux, Café, Haier and Kenmore, as well as Sub-Zero, Thermador and Viking. 911 Appliance Services is an independent company, and these brands are named only to tell you which appliances we work on.
For a refrigerator, freezer or range with one failed part, repair is usually the practical option, especially for large or built-in models. When a sealed system fails on an older unit, or several faults appear at once, replacement may be wiser. The technician lays out the findings, and the decision is yours.
We serve homes throughout Stonecrest: the area around the Mall at Stonecrest and Mall Parkway, the neighborhoods along Turner Hill Road, Hayden Quarry Road, Fairington Road, Covington Highway, Browns Mill Road and Evans Mill Road, and the communities near the Arabia Mountain preserve. Nearby, we also cover Lithonia, Conyers, Stone Mountain, Decatur and the rest of our Atlanta service area. All the cities we serve appear on the Atlanta page; Florida homes start from the main page.
Call (770) 407-8854 at any hour, or fill in the form with your ZIP code, and a dispatcher will book your visit. Office: 1201 Peachtree St NE, Suite 2000, Atlanta, GA 30361.
Including error codes and app alerts.
In Stonecrest.
Covering parts and labor on each repair.
EPA 608 certified for refrigerant work, from a family-owned company with 15+ years of experience.
Write the code down or take a photo first. The dispatcher tells you whether a reset is safe or a visit is needed.
In Stonecrest, the dispatcher can book a same- or next-day visit; calls placed in the morning give the most choice.
Yes. We test their sensors, fans, boards and touch controls and replace the part that failed.
Usually not. Most failures at that age involve a single part, and the rest of the appliance is sound.
A worn seal around the ice compartment or a stopped fan is the usual cause.
For up to 6 months, covering both the parts we install and our labor.
Yes. The Atlanta line answers 24/7, and the dispatcher books the earliest available slot.
No. 911 Appliance Services is an independent, family-owned repair company with no ties to public safety. If a life is at risk, dial 911.