Stone Mountain, Georgia, stretches out around the great granite dome about fifteen miles east of downtown Atlanta. The little village by the park has its own main street and railroad depot, and the wider Stone Mountain area covers miles of DeKalb and Gwinnett neighborhoods along Memorial Drive, Rockbridge Road, Hairston Road and Highway 78. Many homes here hold large or multigenerational families, and kitchens run from morning until late at night. When a refrigerator stops cooling or the oven will not heat, waiting is not an option. 911 Appliance Services serves Stone Mountain from its Atlanta dispatch line: a dispatcher picks up, helps figure out what is wrong and books a technician.
Call (770) 407-8854 any hour, or send the form on this page with your ZIP code. In Stone Mountain, the dispatcher can book a same- or next-day visit.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (770) 407-8854
A dispatcher answers. Day or night, the Atlanta line is staffed. Tell us the appliance, brand and model if you have them, and what it is doing.
We narrow it down by phone. A few questions often point to the likely cause. You hear what is safe to check yourself and how to keep food safe until the visit.
You get an arrival window. The dispatcher gives you a time to plan around, and you can say who will be home to let the technician in.
The technician tests, explains and repairs. On site, the suspected parts are tested, the fault is explained in plain words and the repair goes ahead once you agree. Parts are genuine or OEM-approved, and parts and labor carry our warranty for up to 6 months.
Kitchens that never rest. Large and multigenerational households open the refrigerator constantly and cook several times a day. Door gaskets, evaporator fans, burner igniters and oven elements wear faster under that kind of use.
Two refrigerators, one freezer. Many homes keep a second refrigerator and a chest freezer in the basement, carport or garage for bulk groceries and holiday cooking. When one of them fails, a lot of food is at stake.
Homes from the 1960s to the 1990s. Brick ranches, split-levels and two-story colonials make up much of the area. Kitchens have been updated, but outlets, gas connectors and water lines behind the appliances may be original.
Rented houses. Many Stone Mountain homes are rentals, and owners and tenants both need a clear finding and a repair that holds.
Storms under tall trees. Pines and oaks shade most streets, and summer storms bring outages. The restart afterward often damages start relays and control boards.
For a big household, a failed refrigerator or freezer means a lot of food at risk at once. Keep the doors closed; a full freezer holds its temperature far longer than a half-empty one. If the wait will be long, move the most perishable items first: raw meat, seafood, dairy and cooked leftovers. Bags of ice or frozen water bottles help keep a cooler cold. Tell the dispatcher how full the unit is and how long it has been off; that helps us plan the visit. Once the appliance is repaired, give it a few hours to pull back down to temperature before reloading it fully.
When the repair is in a rental home, the dispatcher can set the time directly with the tenant. The technician notes the model and serial number, what failed and what was replaced, and gives the owner a straightforward account. If an older appliance is likely to need more repairs soon, the technician says so, so the owner can decide whether to repair again or replace.
We repair Whirlpool, GE, Frigidaire, Samsung, LG, Kenmore, Maytag, Amana, Hotpoint, KitchenAid, Haier, Midea, Bosch and Electrolux, plus Sub-Zero, Wolf and Viking. 911 Appliance Services is an independent repair company; brand names describe the appliances we work on and do not mean we represent their makers.
When just one part has worn out, fixing the appliance is normally the sensible choice. A refrigerator with a failed sealed system, an oven with a rusted floor or a unit with several problems at once may be better replaced. The technician lays out what was found, and you decide.
We serve homes across the Stone Mountain area: the village by the park, the neighborhoods along Memorial Drive, Rockbridge Road, Hairston Road, Mountain Industrial Boulevard, Highway 78 and Annistown Road, and the communities toward Redan and Lithonia. Nearby, we also cover Tucker, Snellville, Lilburn, Decatur, Stonecrest and the rest of our Atlanta service area. See the Atlanta page for every city; Florida homes are covered from the main page.
Call (770) 407-8854 at any hour, or send the form with your ZIP code, and a dispatcher will set up the visit. Office: 1201 Peachtree St NE, Suite 2000, Atlanta, GA 30361.
Before the technician comes.
In Stone Mountain.
Both parts and labor, on each visit's repair.
Sealed-system jobs are handled under EPA 608 certification.
With 15+ years in appliance repair.
Yes, including the village, Redan and the nearby parts of Gwinnett. Enter your ZIP code in the form, or tell the dispatcher your street at (770) 407-8854.
In Stone Mountain, the dispatcher can book a same- or next-day visit; morning calls leave more time slots.
Keep it closed, check the outlet and breaker, and call. A full freezer stays frozen about two days if left shut.
Most often the igniter itself. A weak igniter can glow without opening the gas valve. The technician measures it to confirm.
Yes. We arrange access with the tenant and give the owner a record of the repair.
Up to 6 months on the parts we install and the labor to install them.
Yes. The Atlanta line answers 24/7, and the dispatcher books the earliest available visit.
No. 911 Appliance Services is independent and family-owned, and the name has no link to public safety. If someone's life is at risk, dial 911.