Lilburn, Georgia, sits in southern Gwinnett County about twenty miles northeast of downtown Atlanta, between Stone Mountain and Lawrenceville. Old Town Lilburn grew up along the railroad on Main Street, where the city hall, library and Lilburn City Park now anchor a walkable center connected by the Camp Creek Greenway. The marble towers of the BAPS Shri Swaminarayan Mandir rise beside Rockbridge Road, and Yellow River Park offers miles of wooded trails nearby. Most residents live in established subdivisions from the 1970s, 1980s and 1990s, set under tall oaks and pines, many with basements and two-car garages. Houses of that age have usually seen a few rounds of appliances, and some kitchens still run long-serving originals. 911 Appliance Services covers Lilburn through its Atlanta dispatch line, so a dispatcher answers, helps narrow down the fault and books the technician.
Reach the dispatcher at (770) 407-8854 any hour, or fill out the form on this page with your ZIP code. In Lilburn, the dispatcher can book a same- or next-day visit.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (770) 407-8854
refrigerators that drift warm, form ice on the back panel or drip from the bottom.
Read more →ice makers that stop dropping cubes, leak at the fill cup or make tiny cubes.
Read more →coil and smooth-top electric ranges, gas ranges and induction.
Read more →The call is answered. A dispatcher is on the Atlanta line around the clock. Describe the appliance, its brand and model, and the symptom you noticed first.
The cause gets narrowed down. With a handful of questions about sounds, smells, codes and timing, the dispatcher points to the likely fault and tells you what is safe to look at.
A window to plan the day around. You get an arrival window. If the appliance is in the basement or garage, say so, and mention any steps or tight turns on the way.
Repair with your approval. The technician tests the suspected parts, explains what went wrong and makes the repair once you agree. We use genuine or OEM-approved parts, and our warranty on that repair covers parts and labor for up to 6 months.
Subdivisions from the 1970s to the 1990s. Neighborhoods off Killian Hill Road, Arcado Road, Pleasant Hill Road and Indian Trail Road have mature homes. Electrical outlets, gas connectors and water lines there may date from construction, even where the kitchen has been refreshed.
Basements as second kitchens. Many split-levels and basement homes have a lower-level refrigerator, a chest freezer or a wet bar with a beverage cooler, where problems can go unnoticed for days.
Mature trees overhead. Oaks and pines drop leaves, pollen and twigs that find their way into garage and outdoor appliances and coat condenser coils.
Long-time homeowners. Many families have lived in Lilburn for decades and prefer to keep a reliable appliance running rather than replace it before its time.
Storms under the canopy. Heavy summer storms bring down limbs and lines, and power returning after an outage is a frequent moment for start relays and boards to fail.
A refrigerator or range that has worked for fifteen or twenty years can often keep going with the right part. The pattern in older appliances is predictable: defrost systems fail first in refrigerators, gaskets harden, burner switches wear out, and bake elements eventually burn through. Each of these is a common, contained repair. The technician tells you what failed, checks the rest of the appliance for signs of wear, and gives you a straight opinion on whether it is worth repairing again. If the compressor or sealed system is failing, you hear that too, so you can plan a replacement without surprises.
Appliances on a lower level or in a garage are easy to forget until something goes wrong. Check basement and garage freezers at least once a week, with a thermometer inside so you can see the temperature at a glance. Clean their coils every spring and fall, sweeping out leaves and dust that blow into the garage. Leave several inches of space around every side for air to move. In a basement, keep an eye on the floor around a beverage cooler or ice machine, because a slow leak there can soak carpet before anyone sees it. If a basement unit stops, keep it closed and call; a full freezer holds its cold for about two days.
We repair Whirlpool, GE, Frigidaire, Kenmore, Maytag, Amana, Hotpoint, KitchenAid, Samsung, LG, Bosch, Electrolux, Haier and Jenn-Air, plus Sub-Zero, Wolf and Viking. 911 Appliance Services is an independent company; a brand named here is one we repair, with no other relationship implied.
When only one part has failed, a repair is usually the wise move, even on an older appliance. A failed sealed system, or several faults at once on an aging unit, may make replacement the better path. The technician explains the findings, and the choice remains yours.
We serve homes across Lilburn: Old Town and Main Street, the area around Lilburn City Park and the Camp Creek Greenway, and the neighborhoods along Lawrenceville Highway, Killian Hill Road, Rockbridge Road, Arcado Road, Pleasant Hill Road, Indian Trail Road and Five Forks Trickum Road, as well as homes near Yellow River Park. Nearby, we also cover Snellville, Stone Mountain, Tucker, Norcross, Lawrenceville and the rest of our Atlanta service area. Our full list of cities is on the Atlanta page; Florida homes are served from the main page.
Phone (770) 407-8854 any hour, or send the form with your ZIP code, and a dispatcher will arrange your visit. Office: 1201 Peachtree St NE, Suite 2000, Atlanta, GA 30361.
So the technician arrives prepared.
In Lilburn.
On parts and labor.
With EPA 608 certification for refrigerant work, from a family-owned company in the trade for 15+ years.
Often, yes. If one part such as a defrost heater or thermostat failed and the compressor is healthy, a repair can give it years more.
In Lilburn, the dispatcher can book a same- or next-day visit, with the most openings available to early callers.
The defrost system is usually not working. A heater, thermostat, timer or control is tested and replaced as needed.
A delayed light usually means a weak igniter. Turn the oven off, ventilate the kitchen and call. If the smell stays strong, leave the house and call your gas utility.
Yes. Tell the dispatcher about the stairs and the route, and the technician plans the visit accordingly.
For up to 6 months, both the parts we installed and the labor involved.
Yes. A dispatcher works the Atlanta line overnight and books the next open slot for you.
No. We are an independent, family-owned repair company, unrelated to public safety. If someone's life is in danger, dial 911.