When a refrigerator dies, the real problem is the food inside it. In a hot kitchen the clock runs fast. 911 Appliance Services treats a dead fridge like the urgent call it is: a dispatcher picks up, asks the right questions, tells you what to do with the food right now, and books a technician as early as routing allows. We take refrigerator calls from homes across Miami and the rest of Miami-Dade.
Call (786) 980-9422 — the line is answered 24/7 — or send the form on this page with your ZIP code.
Rather not call? Leave your name, phone and ZIP code — a dispatcher calls you back to set up the visit.
Prefer to talk right now? Call (786) 980-9422
Not cooling, leaking water, compressor noise. Save the food before it spoils.
Read more →1. You call and a person answers. Day or night, a dispatcher takes the call. We ask what the refrigerator is doing, the brand, and whether the freezer is still cold.
2. Triage on the phone. From your answers we can usually tell whether this is likely an airflow, defrost, control or compressor problem, and what you can safely check before the visit. We also tell you how to protect the food.
3. Your arrival window. You get an arrival window on the same call. You get a clear window, usually same- or next-day.
4. Diagnosis and repair on site. The technician confirms the cause, explains the repair, and fixes it after you approve. Repairs use genuine or OEM-approved parts and carry our warranty of up to 6 months on parts and labor.
In South Florida a refrigerator works against heat and humid air most of the year. That shows up in the repairs we do:
Brands we service include Samsung, LG, GE, Whirlpool, Frigidaire, KitchenAid, Maytag, Bosch, Electrolux, Sub-Zero, Thermador, Viking and others. We are an independent repair company: we fix these brands, and we are not affiliated with any manufacturer.
In a condo tower, a refrigerator repair often means a service elevator and building rules. Tell the dispatcher your building when you call. We plan the visit around the building's hours and requirements so the technician can get to your kitchen.
Good triage starts with a few questions. Having the answers ready makes the call short and the visit faster.
With that, the dispatcher can usually tell you whether this sounds like an airflow, defrost, control or compressor problem, and what to do with the food until the technician arrives.
Storms and grid problems are a fact of life in South Florida. When the power comes back, most refrigerators restart on their own. Some do not, and some restart but never get cold again. Here is what to do:
Built-in refrigerators and refrigerator columns sit flush with the cabinets and often have the condenser at the top, behind a grille. They are built to be serviced in place. Our technicians work on built-in units from premium brands, including Sub-Zero, where our warranty runs up to 12 months on parts and labor.
Call (786) 980-9422 about your refrigerator — the line is answered 24/7 — or send the form and we will call you back.
Not a voicemail.
Urgent breakdowns first.
With household refrigeration.
Whenever a refrigerator needs refrigerant work.
On every refrigerator visit.
warranty of up to 6 months on parts and labor (up to 12 months on Sub-Zero).
We serve homes across Miami-Dade. In Georgia, see our Atlanta page. 911 Appliance Services is a family-owned company. Office: 1200 Brickell Ave, Suite 1950, Miami, FL 33131.
Usually same- or next-day. The dispatcher gives you a real arrival window for the refrigerator on the phone.
Usually not. That pattern most often means an airflow or defrost problem, which is a simpler repair.
Keep the doors closed, move the most perishable items to a cooler with ice, and throw out anything above 40°F for more than 2 hours.
Yes, including built-in and column refrigerators from premium brands.
Yes. Tell the dispatcher your building and we plan around its service elevator and rules.
Yes, by our warranty of up to 6 months on parts and labor, and up to 12 months on Sub-Zero.
Give it a few hours, look for a demo or locked mode on the display, and listen for the compressor. If it clicks and stops, or stays warm, call the dispatcher.
Usually on a label inside the fresh-food section, on a side wall or near the top. A photo of the label helps us bring the right part.
Yes, including built-in models and columns, with a warranty of up to 12 months on parts and labor.